Booking Terms

These terms apply when you send a booking request for an attraction, experience, tour, venue or similar service (an "Experience") through Visit Gauteng. They apply together with the Terms of Service, the Privacy Policy and the Cancellation & Refund Policy.

Each Experience is offered by an independent tourism business (the "Provider"), which is named on the listing. The Gauteng Tourism Authority (GTA) operates the Platform that connects you with the Provider. The GTA is not the supplier of the Experience and is not a party to your agreement with the Provider.

• You choose the Experience, date and number of guests, and send a request with your contact details.

  • We pass your request to the Provider, who confirms or declines it. A booking exists only once the Provider confirms it. You will see the status in your account and receive a notification.

  • Your agreement for the Experience is with the Provider, on the Provider's terms and prices.

The GTA does not take payment for booking requests. Where payment is due, you pay the Provider directly, in the way the Provider tells you. If a listing lets you pay online through Visit Gauteng in future, the listing and checkout will say so clearly, and the payment terms shown at checkout will apply.

Listings, prices, availability, inclusions and conditions are supplied by the Provider and can change. The Provider's confirmation is what counts. Check anything important, such as age, health or fitness requirements, directly with the Provider.

You can cancel a request or a confirmed booking from your account. Cancellation charges, refunds and no-shows are governed by the Provider's policy, which must comply with section 17 of the Consumer Protection Act. See the Cancellation & Refund Policy for your rights.

Follow the Provider's reasonable rules and safety instructions. Some Experiences carry a risk of injury, loss or damage. You take part voluntarily, and the Provider may refuse participation for safety or conduct reasons. See the risk notice in the Terms of Service.

Contact the Provider first. If the problem is not resolved, email admin@visitgauteng.net. We will try to help resolve it, and we may act against a Provider that does not meet our standards. This does not limit your rights under the Consumer Protection Act.

The Provider is responsible for the Experience. The GTA's liability is limited as set out in the Terms of Service. Nothing in these terms excludes liability that cannot lawfully be excluded.

These terms are governed by South African law.