Privacy
Delete Your Data
How to ask us to delete the personal information we hold about you
Effective: 23 April 2026
Interim version. This document reflects current commercial decisions and is published in good faith for transparency. It is not yet final. Final terms will be confirmed after sign-off by South African counsel and the Gauteng Tourism Authority. If you have legal queries in the meantime, contact [email protected].
From inside the app
The fastest way to delete your account and personal data:
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Open the More menu.
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Tap Account.
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Tap Delete account at the bottom of the page.
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Confirm. We log the request and queue your data for removal.
Your account becomes inaccessible immediately. Personal data is removed from active systems within 30 days.
By email
You may instead email [email protected] from the address on your account with the subject 'Delete my data'. We reply with a confirmation code, complete the deletion, and notify you when done. We may ask for additional information to confirm your identity first.
What gets deleted
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Your profile, name, email, phone, photo and password.
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Your posts, comments, likes and messages.
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Your saved itineraries, bookmarks and preferences.
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Connected OAuth accounts (Google, Facebook) are unlinked.
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What we have to keep
Some information must be retained for legal or accounting reasons; we keep it only as long as the law requires and restrict access:
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Bookings and orders: retained 5 years (SA tax law); your name is replaced with 'Deleted user' in vendor records.
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Vendor payouts: payout history retained 5 years.
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Fraud and abuse records: retained as long as needed to protect the platform.
Facebook login users
If you registered with Facebook Login, you can also request deletion through Facebook's data-deletion callback: Facebook Settings, Apps and Websites, find Visit Gauteng, choose Remove. We receive the request through Facebook and complete it within 30 days.
Questions
For anything not covered here, contact [email protected]. You may also lodge a complaint with the Information Regulator of South Africa.
Contact
Questions about this document: [email protected]. Operator: Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), reg 2020/171062/07, VAT 4530314246, Design Quarter, Leslie Road, Douglasdale, 2191; [email protected]; www.mindinteractive.co.za. Brand owner and tourism partner: Gauteng Tourism Authority (GTA), 12th Floor, 124 Main Street, Marshalltown, 2001; [email protected]. You may also lodge a complaint with the Information Regulator of South Africa ([email protected]; https://inforegulator.org.za).
Operated by Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive, reg 2020/171062/07, VAT 4530314246) under the Visit Gauteng brand licensed from the Gauteng Tourism Authority (GTA).