Delete Your Data

• Open the More menu.

  • Tap Account.

  • Tap Delete account at the bottom of the page and confirm.

Your account is closed and you are signed out straight away. We then delete or de-identify your personal information within 30 days, except for the records described in section 4.

You can also email admin@visitgauteng.net from the address linked to your account, with the subject "Delete my data". We may ask you to confirm your identity before acting. We confirm by email when the deletion is complete.

• Your profile: name, email address, phone number, photo, password and interests.

  • Your posts, comments, likes, photos and direct messages. Other users will no longer see them.

  • Your saved addresses, itineraries, bookmarks and preferences.

  • Your links to Google, Facebook or Apple sign-in.

  • For vendors and organisers: your application and verification documents, once the retention period in section 4 has ended.

Some records must be kept for legal, tax or accounting reasons, or to deal with disputes and fraud. We keep them only as long as required, restrict access, and remove your name and contact details wherever the record can still serve its purpose without them.

• Orders, payments, refunds and payouts: 5 years after the transaction.

• Vendor and organiser verification records: 5 years after the relationship ends.

• Records of your acceptance of our terms: for as long as needed to prove them.

• Fraud and abuse records: as long as needed to protect the Platform and its users.

Deleted information may remain in backups for up to 90 days until they are overwritten. As a public entity, the GTA may also have to keep certain records under public records legislation.

If you signed up with Facebook Login, you can also request deletion through Facebook: Settings, Apps and Websites, find Visit Gauteng and choose Remove. We receive the request from Facebook and complete it within 30 days. Keep the confirmation code Facebook gives you and quote it if you contact us about the request.