Delete your data

The fastest way to delete your account and personal data is from inside the app:

• Open the More menu.
• Tap Account.
• Tap Delete account at the bottom of the page.
• Confirm. We log the request and queue your data for removal.

Your account becomes inaccessible immediately. Personal data is removed from our active systems within 30 days.

If you prefer, email [email protected] from the address on your account with the subject "Delete my data". We will reply with a confirmation code, complete the deletion, and notify you when it is done.

To protect your account, we may ask for additional information to confirm your identity before we act.

• Your profile, name, email, phone, photo and password.
• Your posts, comments, likes and messages.
• Your saved itineraries, bookmarks and preferences.
• Connected OAuth accounts (Google, Facebook) are unlinked.

Some information must be retained for legal or accounting reasons. We keep it only as long as the law requires, and we restrict access to it:

• Bookings and orders: retained for 5 years (SA tax law). Your name is replaced with "Deleted user" in vendor records.
• Vendor payouts: if you were a vendor, payout history is retained for 5 years.
• Fraud and abuse records: retained as long as needed to protect the platform.

If you registered with Facebook Login, you can also request deletion through Facebook's data deletion callback: open Facebook Settings, navigate to Apps and Websites, find Visit Gauteng, and choose Remove. We will receive the deletion request through Facebook and complete it within 30 days.

For anything not covered here, contact [email protected]. You can also lodge a complaint with the Information Regulator of South Africa.