PAIA Manual (Platform Addendum)

Visit Gauteng is operated by the Gauteng Tourism Authority (GTA). This addendum explains how to access records relating to the Visit Gauteng platform under the Promotion of Access to Information Act 2 of 2000 (PAIA). It is read together with, and is subordinate to, the GTA Information Manual (PAIA & POPIA Manual, effective 1 January 2022), which is the GTA official manual under section 14 of PAIA. Where they differ, the GTA Information Manual and the Acts prevail.

The Gauteng Tourism Authority (GTA) is a statutory juristic person and provincial public entity established under section 3 of the Gauteng Tourism Act 10 of 2001, read with section 49 and Schedule 3C of the Public Finance Management Act 1 of 1999 (PFMA). Its Executive Authority is the MEC responsible for tourism (acting through the Gauteng Department of Economic Development); its Accounting Authority is the GTA Board.

• Information Officer: the Chief Executive Officer of the GTA.

  • Deputy Information Officer: the Company Secretary & General Counsel.

  • Physical: Transwerke Building, 2 Sam Hancock Street, Braamfontein, Johannesburg.

  • Postal: PO Box 155, Newtown, 2113.

  • Telephone: +27 (0)11 085 2500.

  • Email: info@gauteng.net.

  • Website: www.gauteng.net.

In addition to the GTA general record categories in the GTA Information Manual, platform records include: user and account records, booking request and enquiry records, order, payment, refund and payout records, vendor and organiser application and verification records, consigned stock records, content and platform configuration, and POPIA-related records. Some platform records are held on the GTA's behalf by its appointed service provider; they remain GTA records for the purposes of PAIA. Access to records containing personal information is subject to POPIA and the grounds for refusal in PAIA.

Submit a request to the Deputy/Information Officer on the prescribed Form 1 (available from the Information Regulator at inforegulator.org.za). Provide enough detail to identify you and the record, the form of access you want, and the right you seek to exercise or protect. If you act for someone else, include proof of authority. The Information Officer decides within 30 days of receipt; if no decision is made within 30 days the request is deemed refused.

A once-off request fee of R35 is payable before a request (other than a personal request) is processed, plus access fees per the PAIA regulations (GNR 757 of 27 August 2021). A personal requester whose income is below the prescribed thresholds (R14,712 single / R27,192 joint) may be exempt from the access fee. VAT is added only where the GTA is a registered VAT vendor.

Access may be refused on the grounds in Chapter 4 of PAIA, including mandatory protection of third-party privacy, commercial and confidential information, safety of individuals, law-enforcement and legally privileged records, and where a request is manifestly frivolous or vexatious. Written reasons are given.

The GTA is a statutory body, not part of a department, so there is NO internal appeal against the Information Officer decision. A dissatisfied requester or third party may lodge a complaint with the Information Regulator within 180 days (section 77A of PAIA), or apply to the High Court. The Public Protector may also investigate matters relating to the administration of PAIA.

• Street: JD House, 27 Stiemens Street, Braamfontein, 2001.

  • Postal: PO Box 31533, Braamfontein, 2017.

  • Email: enquiries@inforegulator.org.za.

  • Telephone: +27 10 023 5200 / 41 / 42.

  • Website: https://inforegulator.org.za.

Under POPIA you may be notified of collection and of any data breach, access and correct or delete your personal information, object to processing (including direct marketing), and complain to the Regulator. See the Privacy Policy and Data Deletion page for how to exercise these on the platform. Cross-border transfers are made only to recipients subject to adequate protection, binding corporate rules or a binding agreement (POPIA section 72).