Acceptable Use
Acceptable Use & Anti-Fraud Policy
Rules that protect the platform and its users from misuse and fraud.
Effective: to be confirmed on approval
Interim version. This document reflects current commercial decisions and is published in good faith for transparency. It is not yet final. Final terms will be confirmed after sign-off by South African counsel and the Gauteng Tourism Authority. If you have legal queries in the meantime, contact [email protected].
Purpose
This policy supplements the Terms of Service and Vendor Agreement. It sets out prohibited uses and our right to act against misuse and fraud.
Prohibited use
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Fraud, payment fraud, money laundering, or using stolen payment details.
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Creating fake accounts, fake listings, fake reviews, or manipulating ratings.
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Circumventing platform fees by taking transactions off-platform.
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Phishing, malware, scraping at scale, or attacking platform security.
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Unauthorised access to other users' accounts or data.
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Any use that breaks South African law.
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Monitoring and verification
We may use automated and manual checks to detect fraud and abuse, verify identities and transactions, and require additional verification before processing payouts or high-risk transactions.
Our response
We may suspend or close accounts, cancel transactions, withhold payouts pending investigation, reverse fraudulent transactions, and report unlawful activity to the authorities and payment partners.
Reporting
Report suspected fraud or misuse to [email protected]. We treat reports confidentially as far as the law allows.
Contact
Questions about this document: [email protected]. Operator: Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), reg 2020/171062/07, VAT 4530314246, Design Quarter, Leslie Road, Douglasdale, 2191; [email protected]; www.mindinteractive.co.za. Brand owner and tourism partner: Gauteng Tourism Authority (GTA), 12th Floor, 124 Main Street, Marshalltown, 2001; [email protected]. You may also lodge a complaint with the Information Regulator of South Africa ([email protected]; https://inforegulator.org.za).
Operated by Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive, reg 2020/171062/07, VAT 4530314246) under the Visit Gauteng brand licensed from the Gauteng Tourism Authority (GTA).