Acceptable Use & Anti-Fraud Policy

This policy supplements the Terms of Service and Vendor Agreement. It sets out prohibited uses and our right to act against misuse and fraud.

• Fraud, payment fraud, money laundering, or using stolen payment details.

  • Creating fake accounts, fake listings, fake reviews, or manipulating ratings.

  • Circumventing platform fees by taking transactions off-platform.

  • Phishing, malware, scraping at scale, or attacking platform security.

  • Unauthorised access to other users' accounts or data.

  • Any use that breaks South African law.

We may use automated and manual checks to detect fraud and abuse, verify identities and transactions, and require additional verification before processing payouts or high-risk transactions.

We may suspend or close accounts, cancel transactions, withhold payouts pending investigation, reverse fraudulent transactions, and report unlawful activity to the authorities and payment partners.

Report suspected fraud or misuse to [email protected]. We treat reports confidentially as far as the law allows.

Questions about this document: [email protected]. Operator: Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), reg 2020/171062/07, VAT 4530314246, Design Quarter, Leslie Road, Douglasdale, 2191; [email protected]; www.mindinteractive.co.za. Brand owner and tourism partner: Gauteng Tourism Authority (GTA); [email protected]. You may also lodge a complaint with the Information Regulator of South Africa ([email protected]; https://inforegulator.org.za).

Operated by Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive, reg 2020/171062/07, VAT 4530314246) under the Visit Gauteng brand licensed from the Gauteng Tourism Authority (GTA).