Conduct
Vendor Code of Conduct & Acceptable Use
The standards every vendor and organiser must meet on Visit Gauteng.
Effective: to be confirmed on approval
Interim version. This document reflects current commercial decisions and is published in good faith for transparency. It is not yet final. Final terms will be confirmed after sign-off by South African counsel and the Gauteng Tourism Authority. If you have legal queries in the meantime, contact [email protected].
Our expectations
Vendors and organisers represent Gauteng to visitors. We expect honesty, professionalism, lawful conduct and good service. This Code is part of your agreement with Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), which operates the Visit Gauteng platform; breach may lead to suspension or removal.
Honest listings and dealing
-
List goods/experiences truthfully, with accurate descriptions, photos, pricing and availability.
-
Do not use misleading 'from' prices, fake scarcity, or false reviews.
-
Disclose all material terms and any restrictions before purchase.
-
Service standards
-
Respond to enquiries and booking requests promptly.
-
Honour confirmed bookings and orders; dispatch goods on time.
-
Deliver experiences and products to the standard advertised.
-
Treat customers fairly and resolve complaints in good faith.
-
Lawful and safe conduct
-
Comply with all applicable laws, permits and licences.
-
Do not list prohibited or restricted items except in compliance with the Prohibited & Restricted Items Policy.
-
Maintain safety standards and required insurance for higher-risk goods and events.
-
Respect and non-discrimination
Do not discriminate unlawfully against customers or staff. Harassment, hate speech and abusive behaviour are not tolerated on the platform or in dealings with customers.
Data and privacy
Use customer personal information only to fulfil orders and provide the service, keep it secure, and never sell it or use it for unsolicited marketing without consent, in line with POPIA and your operator obligations.
Brand and integrity
Use the Visit Gauteng / GTA name and marks only as permitted; do not imply official endorsement you do not have. Do not engage in fraud, fee circumvention (taking transactions off-platform to avoid commission), or manipulation of ratings.
Enforcement
We may warn, suspend, remove listings, or terminate accounts that breach this Code, with the severity matched to the breach, and may report unlawful conduct to the authorities.
Contact
Questions about this document: [email protected]. Operator: Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), reg 2020/171062/07, VAT 4530314246, Design Quarter, Leslie Road, Douglasdale, 2191; [email protected]; www.mindinteractive.co.za. Brand owner and tourism partner: Gauteng Tourism Authority (GTA), 12th Floor, 124 Main Street, Marshalltown, 2001; [email protected]. You may also lodge a complaint with the Information Regulator of South Africa ([email protected]; https://inforegulator.org.za).
Operated by Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive, reg 2020/171062/07, VAT 4530314246) under the Visit Gauteng brand licensed from the Gauteng Tourism Authority (GTA).