Event Organiser Agreement

This agreement is between the Gauteng Tourism Authority (GTA), which operates the Visit Gauteng platform, and organisers who sell event tickets through it. It supplements the Vendor Agreement. Where they conflict on event matters, this agreement prevails. You are the supplier and organiser of your events.

• You hold all required municipal permits, licences and approvals for the event.

  • You carry public-liability insurance appropriate to the event size, with proof on request.

  • You comply with crowd-safety, health and emergency requirements and venue rules.

  • You lawfully enforce any age restrictions and entry conditions.

Your event listing must disclose, per section 43 of the ECT Act, the organiser, total price including fees, date/venue, entry and age conditions, and the cancellation/refund terms. You must honour the Events & Ticketing Terms and Cancellation & Refund Policy.

If you cancel or materially change an event, ticket-holders are entitled to a refund of amounts paid. You fund such refunds from your proceeds or on demand. A force-majeure clause may allocate organiser costs but does not remove ticket-holders' refund rights for an event that does not take place.

Ticket proceeds are collected by the GTA as merchant of record through Paystack and paid out to your verified bank account, less the fees shown when you create the event, on the agreed schedule. We may hold back a reserve until after the event to cover refunds, chargebacks and disputes.

You are responsible for the safe running of the event and indemnify the GTA against claims arising from the event, including injury, non-performance and permit failures. The Platform is the ticketing channel, not the event organiser or host.

We may remove an event or suspend an organiser that lacks permits/insurance, poses a safety risk, or breaches this agreement, and may inform attendees and authorities where necessary.