Events & Ticketing Terms

These terms apply to tickets bought through Visit Gauteng. Events fall into three types, and the responsible party differs:

• Information-only listings: free listings curated by the GTA with no ticket sale; the GTA is the publisher.

• Organiser ticketed events: a third-party organiser sells the ticket and runs the event; we are the ticketing channel and the organiser is the supplier.

• GTA-run paid events: the GTA runs the event and is the supplier.

Each event listing states which type it is, so you know who is responsible.

• Prices are in Rand and include VAT unless stated; the total, including fees, is shown before you pay.

  • Payment is collected by the Gauteng Tourism Authority (GTA) as merchant of record and processed by Paystack; your ticket is valid once payment is approved.

  • Tickets are issued to your account and by email; do not share or duplicate them, duplicated tickets may be refused at entry.

Entry is subject to the organiser's conditions, which may include age restrictions, security searches, prohibited items, and venue rules. You must be able to present a valid ticket. Age-restricted events require proof of age; entry may be refused without it. The organiser may refuse entry for safety, capacity or conduct reasons in line with the law.

If you cancel, the section 17 tiers in our Cancellation & Refund Policy apply. If the event is cancelled, you are entitled to a refund of the ticket price. If the event is postponed, you may attend on the new date or take a refund. Booking/service fees are refunded where the event does not take place.

Organisers may make minor changes to line-up, programme or timing without a refund being due. Material changes that fundamentally alter the event are treated like a cancellation for refund purposes.

Follow the organiser's and venue's safety instructions. Some events carry inherent risk; you attend voluntarily. Unlawful or dangerous behaviour may result in removal without refund.

The organiser is responsible for the event. To the maximum extent permitted by South African law, the GTA's liability for organiser-run events is limited as set out in the Terms of Service. Nothing excludes liability that cannot lawfully be excluded under the Consumer Protection Act.

Contact the organiser first; if unresolved, email admin@visitgauteng.net within 7 days. We mediate in good faith. Your CPA rights are unaffected.