Returns, Refunds & Defects Policy

This policy covers physical goods bought in the Marketplace. Bookings and event tickets are covered by the Cancellation & Refund Policy.

Under section 44 of the ECT Act you may cancel an online purchase of goods within 7 days of delivery, without reason, and return the goods. You pay the cost of returning the goods unless they were defective. Refunds are made within 30 days of cancellation.

Under sections 55-56 of the Consumer Protection Act, goods must be safe, of good quality, in working order and free of defects. If, within 6 months of delivery, goods are found to be defective, unsafe or not as described, you may return them and choose a repair, replacement or refund, at no charge to you.

If goods arrive damaged, short, or materially different from the listing, report it within a reasonable time (ideally within 48 hours of delivery for transit damage). We arrange a replacement or refund and recover the cost from the vendor or courier as appropriate.

• Start a return from your account (Orders) or email [email protected] with your order number and photos where relevant.

  • Keep the goods in resaleable condition for cooling-off returns; this does not apply to defective-goods returns.

  • Refunds are made to the original payment method via PayFast.

Beyond your statutory rights, individual vendors may offer additional voluntary returns; any such policy is shown on the listing and cannot reduce your CPA/ECT Act rights.

Items lawfully marked non-returnable (e.g. perishable or personalised goods) are not eligible for change-of-mind returns, but your rights for defective or unsafe goods still apply.

Questions about this document: [email protected]. Operator: Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive), reg 2020/171062/07, VAT 4530314246, Design Quarter, Leslie Road, Douglasdale, 2191; [email protected]; www.mindinteractive.co.za. Brand owner and tourism partner: Gauteng Tourism Authority (GTA); [email protected]. You may also lodge a complaint with the Information Regulator of South Africa ([email protected]; https://inforegulator.org.za).

Operated by Mind Interactive Holdings (Pty) Ltd (trading as Mind Interactive, reg 2020/171062/07, VAT 4530314246) under the Visit Gauteng brand licensed from the Gauteng Tourism Authority (GTA).