Shipping & Delivery Policy

Many Marketplace products are held for vendors in the Gauteng Tourism Authority's fulfilment warehouse in Gauteng. The GTA packs and dispatches those orders on the vendors' behalf. Some vendors dispatch orders themselves. Deliveries are made by courier partners, such as Bob Go, booked through the Platform.

• At checkout you choose between courier delivery to your address and, where the vendor offers it, free collection from the vendor.

  • The delivery cost for each option is calculated at checkout and shown before you pay.

  • Free delivery may apply above an order value shown at checkout.

  • We deliver within South Africa. Some areas may not be served, or may carry an extra charge, which is shown at checkout.

Estimated delivery times are shown at checkout. Unless another time is stated, we aim to dispatch orders within 3 business days of payment. You receive tracking details by email and in your account once your order is dispatched.

Risk in the goods passes to you when they are delivered to you or collected by you. Please inspect your parcel on arrival. You may refuse goods that are visibly damaged or are not what you ordered. See the Returns, Refunds & Defects Policy.

If a delivery fails because no one is available or the address given is wrong, the courier may try again. Additional delivery costs caused by an incorrect address may be charged to you. If the parcel cannot be delivered, we cancel the order and refund you, less the delivery costs already incurred.

If your order has not arrived by the estimated date, contact us. If goods are not delivered within 30 days of your order (unless a longer period was agreed), you may cancel on 7 days' written notice and receive a full refund, under section 46 of the ECT Act.

To deliver your order we share your name, delivery address and phone number with the courier (or, if you collect, with the vendor), who may use them only to complete the delivery or collection. See the Privacy Policy.